1. Who We Are
Audlis Global operates audlis.com — a bespoke studio that offers AI design tools, made-to-order production, order processing, logistics tracking, customer support, and after-sales service.
This policy explains how we collect, use, and protect personal information when you browse the site, register, place an order, contact support, or use AI Concierge.
2. Information We Collect
- Account data: name, email address, and password.
- Order data: shipping details, order contents, and payment status.
- Support data: inquiry messages, email exchanges, and handoff records.
- AI Concierge data: chat content, session context, and metadata. Do not send card numbers, government IDs, or health data in chat.
- Technical data: IP address, device, browser, visit timestamps, and basic logs.
3. How We Use Information
- To process orders, fulfillment, shipping, and tracking.
- To send order, shipping, and support updates.
- To provide AI and human support workflows.
- To secure account access, risk controls, and anti-abuse checks.
- To improve catalog quality, site experience, and operations.
- To comply with legal obligations.
4. Information Sharing
- Fulfillment and logistics partners receive only the data necessary to complete an order.
- Payments are processed by Stripe; we do not store full card numbers.
- Infrastructure services such as Cloudflare support site operations.
- We may disclose information when legally required.
5. Data Retention
- Account data is retained while the account remains active.
- Order data is retained according to financial and audit requirements.
- Support and inquiry data is retained for support, disputes, and audit needs, then deleted or anonymized.
- Logs and AI support conversations are retained only as long as necessary.
6. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, export, or object to processing of your personal data.
You can submit requests through the privacy tools in your account or by contacting us through the inquiry page.
7. Cookies & Tracking
- Required cookies support authentication and session continuity.
- Preference cookies store language, cart, and display preferences.
- We aim to minimize unnecessary third-party tracking.
8. Security
- All traffic is served over HTTPS.
- Passwords are stored as hashes, never plaintext.
- Production access is restricted and key data is protected by access controls.
- We continuously review supplier, support, and admin access risks.
9. Third-Party Links
The site may link to third-party services. We are not responsible for their privacy practices, and you should review their policies directly.
10. Children's Privacy
The service is not directed to children under 16. If a child has provided personal information, contact us so we can review and remove it where appropriate.
11. Changes to This Policy
We may update this policy when business processes, technology, or legal requirements change. Material updates will be communicated through site notices or email where appropriate.
12. Contact Us
For questions about this policy, your personal data, or data request handling, contact us through `/bespoke` or the privacy request tools in your account.